Chachapoyas

… “Another kind of service” that Giardino provides us with honesty and transparency. Mine family and me have a “special love” to Peru. When we got the news that the pandemic was hitting the city of Arequipa very hard, my friends, family and colleagues wanted to support and help the people there a little bit. I have many trips with Giardino Tours in the past and we know its Manager; “Lula”. So we contacted her immediately. I can only say that the results of this solidarity action have been more satisfying than we had expected. Lula and her Giardino team organized in Arequipa all the support actions that we wanted that she focus, and they even multiplied the help with activities that generate more income for families. From every action where the money was used we received all documents and information in details showing “total transparency”. This post will be so long with only “compliments” for their great job. Our purpose was that the money help and support direct to people in need. Honestly; we don't trust government institutions to much. Today our testimony is no for the wonderful trips that Giardino organized us in Peru; but for the "gratitude" that we are feeling now… “Another kind of service” that Giardino Tours provides us and again with honesty and transparency. From our heart we want to give Giardino Tours and Lula our deepest thanks, Thank you for your great work, because companies like you make hope to Peru and to all people. THANK YOU! *If you are interested; all details of this support can be read in Giardino website page "Social Responsibility"

Excellent tour company, faultless service, competitive prices. We have done two trips from Arequipa to Chivay and the Colca Canyon with Giardino Tours, and are hoping to do a third when we next visit Peru (hopefully soon!). The service from initial enquiry to completion of the trips was faultess. We particularly liked the flexibility. On both occasions we wanted to add extra days in Chivay, and because Giardino have multiple trips running at any time, we were able to switch tour group part way through. Tour guides were experienced and helpful, and had a passion for what they do. Tours are very good value and the hotel just outside Chivay that we stayed in was one of our favourite of the trips.

Consigliato!!! Tour operator affidabile, molto preciso e puntuale nelle risposte. Ho dovuto disdire la prenotazione e nel giro di pochi giorni hanno restituito il deposito versato

Buen servicio y buena atención al cliente Debido a la crisis sanitaria no pude realizar el Tour. La respuesta de Giardino Tour fue excelente y pude cancelar el tour y recibir la devolución del importe del tour de acuerdo al contrato. Su personal es amable y resuelve correctamente las dudas que uno pueda tener. Cuando finalmente realice mi viaje a Perú no dudaré en contratar sus servicios. Una empresa muy profesional.

Excelencia peruana Elegir el operador turístico ideal con la oferta, a menudo confuso en el mercado, no siempre es fácil. Después de un análisis cuidadoso, decidimos, para nuestro viaje a Perú en 2014, orientarnos para Giardino Tours y elegir su programa Paracas, Islas Ballestas y Líneas de Nazca. Los servicios recibidos fueron de un estándar de mayor calidad: seriedad de la agencia, puntualidad y precisión de las respuestas del personal, cumplimiento total de los servicios prestados con respecto al programa acordado. En resumen, totalmente satisfecho. Conscientes de la experiencia positiva anterior, el verano pasado decidimos aprovechar Giardino Tours nuevamente para organizar un viaje personalizado al norte del Perú, en las regiones de Trujillo, Cajamarca y Chachapojas, que incluye traslados por tierra y aire, alojamiento y visitas guiadas a sitios arqueológicos. La logística del viaje fue bastante complicada pero, una vez más, Giardino Tours demostró estar en línea con nuestras expectativas. Incluso un pequeño accidente, que también ocurrió en un día festivo, fue resuelto de manera rápida y positiva por el personal de la agencia. Por último, pero no menos importante, la solicitud de proporcionar, al final del viaje, una retroalimentación de nuestra satisfacción, a fin de mejorar sus servicios, si es posible. Nuestros contactos de Giardino, Carmen Rosa y Karla merecen una mención especial, por la profesionalidad, amabilidad, disponibilidad y simpatía que nos muestran. Una de las mejores agencias que hemos probado, con motivo de nuestros viajes, y no solo en Perú ... Stra-recomendado!

Ottima scelta. Consiglio Ci siamo trovati benissimo!! Puntualità e serietà. Ma anche rapporto umano, disponibilità della guida alle esigenze dei clienti!! Non manca niente a questo tour. Consigliatissimo!!

Touring Peru. Visiting The Colca Canyon, Arequipa, Peru This is a well established traveling company. Its vehicles are kept in very good condition and the driver/conductors are extremely competente. Punctuality, courtesy, fair price are few of many positive comments.

Estupendo viaje Hicimos el tour de 2 días para ver los cóndors. Todas las actividades estuvieron genial. El personal era muy agradable y profesional. Repetiaramos con ellos seguro!!!!

Cancelling our tour We also had to cancel our booking with Giardino due to Coronavirus. some weeks before we were due to travel. We received the refund very quickly...in fact faster that any other tour operator with whom we have bookings. Thank you Karla and Ysabel and we hope to see you next year. JohnBanks

Trustworthy and honest Ysabel at Giardino was really helpful and supportive at a very difficult time when we were caught in the Covid lockdown and couldn’t finish our trip. We’re now back in the UK have received our refund from Giardino very promptly. We’d love to go back and do our Colca trip again because the people and the place are wonderful, and we would certainly go with Giardino who were totally professional and supportive. They have been more trustworthy and honest than any of the other global agencies and airlines who still owe us money !