Giardino Tours
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Privacy Policy

Privacy Policy

Our most important asset is our clients’ trust. 

Keeping client information secures, and using it only as our clients would want us to, is a top priority for all of us at Giardino Tours.

Here then, is our promise to our customers:

  • We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
  • We will limit the collection and use of customer information to the minimum we require. For example to sending information concerning services or consults, which includes advising our customers about our products, or contact them in case of need for a topic concern to their tour services.
  • We will permit only authorized employees, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
  • We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
  • We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other companys use of customer information.
  • Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.

Responsibility for Services:

  • Giardino Tour Operator is responsible for providing all services and accommodation specified in the main program sold to our client(s) and reconfirmed in the final itinerary.
  • Giardino Tour Operator is not responsible for itinerary changes or loss of services not provided due to uncontrolled and reasonable factors such as airline or bus schedule changes or cancellations, weather, strikes, and government regulations. In such cases, Giardino Tour Operator will attempt its best efforts in providing reasonable, alternative arrangements. Additional costs may apply.
  • Giardino Tour Operator does not get involved into third party business and therefore will not take the responsibility of checking or make changes to reservations that are not contracted by us. You are welcome to contact us in the case of needed if you have some troubles with your reservations; we will try to be a support for you as possible.

Flexibility.

  • You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

Information We Collect by our web site:

General

Any personal information that we collect about you (passport, flight tickets etc.) may be used for any purpose associated with the operation of your Trip. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. If a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.

Website usage information

We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.

How We Use Information Collected

We may use information in the following ways:

  • For the purposes for which you specifically provided the information.
  • To enhance existing features or develop new features, products and services.
  • To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
  • We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.
  • Any personal information that we collect about you may (passport, flight tickets etc…) be used for any purpose associated with the operation of your Trip. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip.
Cookies

We employ cookie technology to help visitors and customers move faster through our site. When you visit our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.

Security

The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Internet Based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing http://www.giardinotours.com and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Your Data

Testimonials on our website are received only via E-mail to web@giardinotours.com and are posted to the website only with information that are authorized from our clients to be posted (Normally only name and date of travel).

Excelente la visita de dos días al Cañón del Colca! El vehículo estaba en excelentes condiciones, y el hotel en Coporaque fue una muy buena elección. Nuestra guía era muy amable y conocía bien la zona, así que nos podía brindar explicaciones interesantes y relevantes de lo que veíamos. Es un gran paseo, con actividades muy variadas para dos días. En particular, el avistaje de cóndores estuvo genial. El paisaje es impresionante y muy cambiante entre Arequipa y el Valle del Colca, y tuvimos mucha suerte con el clima, a pesar de ser temporada de lluvias. Recomiendo hacer el paseo de dos días, porque las distancias son largas para hacerlo todo en el mismo día. Roberto C. (02/2020)
Toda mi familia tomamos un tour al Colca, visitamos el pueblo del Colca, estuvimos en la Cruz del Cóndor, nos bañamos en la piscina de aguas termales, visitamos el pueblo de Llanque, etc, nos halojamos en el Hotel Mamayachi en el pueblo de Coporaque , con muy buena vista, habitaciones limpias y excelente comida. Los servicios de traslados, visitas y precios fueron cumplidos a cabalidad. Fue una experiencia muy agradable, que recomendaría a todos. Es una empresa muy seria. ¡Excelente! Edgard Fredy L (03/2020)
Hemos pasado dos dias maravillosos de excursión por el Cañón del Colca, un cañón que no se pueden perder si viajan a Peru. He de destacar la amabilidad y profesionalidad de nuestro guía Jorge y también de nuestro conductor Alfredo, han sido en todo momento muy amables y nos han explicado con todo detalle el Cañón y sus pueblitos. Dormimos en Casa Mamayachiy también todo un acierto. Sin duda alguna recomendaría este tour por su gran majestuosidad en paisajes y por la profesionalidad de su personal. estherika - Zaragoza, España (12/2019)
Tuve la oportunidad de hacer el tour al cañón del Colca de 2 días con mi familia , nos toco Antonio como guia . Destaco su excelente disposición , conocimiento y preocupación . Nos toco una tormenta y a pesar de eso nos acompañó en todas las actividades . Su disposición con el turista es sobresaliente , mis felicitaciones . Los lugares que visitamos son maravillosos y Antonio con sus explicaciones le dio el contexto a cada lugar visitado . La calidad del servicio y de las comidas se nota . Sin duda uno de los operadores más recomendables en Arequipa Sergio G. / Chillan, Chile (01-2020)
La experiencia de nuestro tour "El Sur de Oro" con Giardino ha sido espectacular. Un equipo entregado a nuestro bienestar, con horarios puntuales de recogida en nuestros hoteles, un circuito de visitas acertadamente escogido, una gran capacidad de adaptar programas a ciertos imprevistos (la huelga de Arequipa no fue obstáculo) y una gran calidad en todos los servicios digna de elogio. Gracias a tod@s por hacer de nuestras vacaciones un recuerdo inolvidable!!! Esteban Pujantel - España (Agosto 2019)
Four of us took a three night trip to The Colca Canyon, the third deepest canyon in the world, full of history, colorful indigenous people, incredible scenery and flying condors. It was a magical and unforgettable trip. Luis Z (Feb 2020)
For such a complex and tailored tour over 15 days I have nothing to complain but just praise for the clockwork organization. Thanks again, we will be back for the North Perú and Selva tour in a couple of years and definitely ask Katia again for her expertise Cosmopolitan67
Sehr schöne Tour mit einem hervorragendem Guide und nicht zu vergessen der super Fahrer. Der Guide wusste genau wo wir den Condor finden, es wurden zahlreiche Stopps zum fotografieren gemacht. Vielen Dank für die 2 tollen Tage. Kussewitzer Nov 2019
"Abbiamo fatto un tour con questa agenzia. Tutto perfetto, a partire dalla Guida (Alex), alla sistemazione ed ai luoghi visitati. Abbiamo visto tutto nei tempi fissati e non ci hanno fatto mancare niente. Semplicemente splendidi!" Federico P
Hi Carmen Rosa, Here I am back in Italy. I wanted to thank you for the professionalism and efficiency you gave me in my trip to Peru 11 days. It was a fantastic journey. Very efficient and personal services and guides always at the top. I hope to return to your wonderful country in the future. Also Thanks to Karla please. Really thank you. – Best wishes and a big hug. Giovanni Mereghetti. Italy. (Peru 2019)
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