Giardino Tours
Giardin Tours
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Privacy Policy

Privacy Policy

Our most important asset is our clients’ trust. 

Keeping client information secures, and using it only as our clients would want us to, is a top priority for all of us at Giardino Tours.

Here then, is our promise to our customers:

  • We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
  • We will limit the collection and use of customer information to the minimum we require. For example to sending information concerning services or consults, which includes advising our customers about our products, or contact them in case of need for a topic concern to their tour services.
  • We will permit only authorized employees, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
  • We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, or are required by law.
  • We will always maintain control over the confidentiality of our customer information. We may, however, share customer information with reputable companies when a customer has expressed an interest in their service or product. Please note that this Privacy Policy does not apply to these other companys use of customer information.
  • Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.

Responsibility for Services:

  • Giardino Tour Operator is responsible for providing all services and accommodation specified in the main program sold to our client(s) and reconfirmed in the final itinerary.
  • Giardino Tour Operator is not responsible for itinerary changes or loss of services not provided due to uncontrolled and reasonable factors such as airline or bus schedule changes or cancellations, weather, strikes, and government regulations. In such cases, Giardino Tour Operator will attempt its best efforts in providing reasonable, alternative arrangements. Additional costs may apply.
  • Giardino Tour Operator does not get involved into third party business and therefore will not take the responsibility of checking or make changes to reservations that are not contracted by us. You are welcome to contact us in the case of needed if you have some troubles with your reservations; we will try to be a support for you as possible.


  • You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

Information We Collect by our web site:


Any personal information that we collect about you (passport, flight tickets etc.) may be used for any purpose associated with the operation of your Trip. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. If a user is under 18, unless consent is obtained from your parent/guardian, you are not allowed to provide us with personal information.

Website usage information

We automatically collect IP addresses and Web site usage information from you when you visit our Web site. This information helps us evaluate how our visitors and customers use and navigate our Web site on an aggregate basis, including the number and frequency of visitors and customers to each Web page, and the length of their visits.

How We Use Information Collected

We may use information in the following ways:

  • For the purposes for which you specifically provided the information.
  • To enhance existing features or develop new features, products and services.
  • To allow us to personalize the content and advertising that you and others see based on personal characteristics or preferences.
  • We may disclose and use personally identifiable information in special circumstances where it is necessary to enforce our Terms of Use (for example, when necessary to protect our intellectual property rights). We may also disclose or use your personal information when we, in good faith, believe that the law requires us to do so.
  • Any personal information that we collect about you may (passport, flight tickets etc…) be used for any purpose associated with the operation of your Trip. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip.

We employ cookie technology to help visitors and customers move faster through our site. When you visit our Web site or take advantage of several key features, we may pass cookies to your computer. A cookie is a string of information that is sent by a Web site and stored on your hard drive or temporarily in your computer’s memory.


The personally identifiable information we collect about you is stored in limited access servers. We will maintain safeguards to protect the security of these servers and your personally identifiable information.

Internet Based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Policy Modifications

We may change this Privacy Policy from time to time. We will post any changes here, so be sure to check back periodically. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Your Data

Testimonials on our website are received only via E-mail to and are posted to the website only with information that are authorized from our clients to be posted (Normally only name and date of travel).


… “Another kind of service” that Giardino provides us with honesty and transparency. Mine family and me have a “special love” to Peru. When we got the news that the pandemic was hitting the city of Arequipa very hard, my friends, family and colleagues wanted to support and help the people there a little bit. I have many trips with Giardino Tours in the past and we know its Manager; “Lula”. So we contacted her immediately. I can only say that the results of this solidarity action have been more satisfying than we had expected. Lula and her Giardino team organized in Arequipa all the support actions that we wanted that she focus, and they even multiplied the help with activities that generate more income for families. From every action where the money was used we received all documents and information in details showing “total transparency”. This post will be so long with only “compliments” for their great job. Our purpose was that the money help and support direct to people in need. Honestly; we don't trust government institutions to much. Today our testimony is no for the wonderful trips that Giardino organized us in Peru; but for the "gratitude" that we are feeling now… “Another kind of service” that Giardino Tours provides us and again with honesty and transparency. From our heart we want to give Giardino Tours and Lula our deepest thanks, Thank you for your great work, because companies like you make hope to Peru and to all people. THANK YOU! *If you are interested; all details of this support can be read in Giardino website page "Social Responsibility"
Excellent tour company, faultless service, competitive prices. We have done two trips from Arequipa to Chivay and the Colca Canyon with Giardino Tours, and are hoping to do a third when we next visit Peru (hopefully soon!). The service from initial enquiry to completion of the trips was faultess. We particularly liked the flexibility. On both occasions we wanted to add extra days in Chivay, and because Giardino have multiple trips running at any time, we were able to switch tour group part way through. Tour guides were experienced and helpful, and had a passion for what they do. Tours are very good value and the hotel just outside Chivay that we stayed in was one of our favourite of the trips.
Consigliato!!! Tour operator affidabile, molto preciso e puntuale nelle risposte. Ho dovuto disdire la prenotazione e nel giro di pochi giorni hanno restituito il deposito versato
Buen servicio y buena atención al cliente Debido a la crisis sanitaria no pude realizar el Tour. La respuesta de Giardino Tour fue excelente y pude cancelar el tour y recibir la devolución del importe del tour de acuerdo al contrato. Su personal es amable y resuelve correctamente las dudas que uno pueda tener. Cuando finalmente realice mi viaje a Perú no dudaré en contratar sus servicios. Una empresa muy profesional.
Carlo T
Carlo T
Excelencia peruana Elegir el operador turístico ideal con la oferta, a menudo confuso en el mercado, no siempre es fácil. Después de un análisis cuidadoso, decidimos, para nuestro viaje a Perú en 2014, orientarnos para Giardino Tours y elegir su programa Paracas, Islas Ballestas y Líneas de Nazca. Los servicios recibidos fueron de un estándar de mayor calidad: seriedad de la agencia, puntualidad y precisión de las respuestas del personal, cumplimiento total de los servicios prestados con respecto al programa acordado. En resumen, totalmente satisfecho. Conscientes de la experiencia positiva anterior, el verano pasado decidimos aprovechar Giardino Tours nuevamente para organizar un viaje personalizado al norte del Perú, en las regiones de Trujillo, Cajamarca y Chachapojas, que incluye traslados por tierra y aire, alojamiento y visitas guiadas a sitios arqueológicos. La logística del viaje fue bastante complicada pero, una vez más, Giardino Tours demostró estar en línea con nuestras expectativas. Incluso un pequeño accidente, que también ocurrió en un día festivo, fue resuelto de manera rápida y positiva por el personal de la agencia. Por último, pero no menos importante, la solicitud de proporcionar, al final del viaje, una retroalimentación de nuestra satisfacción, a fin de mejorar sus servicios, si es posible. Nuestros contactos de Giardino, Carmen Rosa y Karla merecen una mención especial, por la profesionalidad, amabilidad, disponibilidad y simpatía que nos muestran. Una de las mejores agencias que hemos probado, con motivo de nuestros viajes, y no solo en Perú ... Stra-recomendado!
Sara B
Sara B
Ottima scelta. Consiglio Ci siamo trovati benissimo!! Puntualità e serietà. Ma anche rapporto umano, disponibilità della guida alle esigenze dei clienti!! Non manca niente a questo tour. Consigliatissimo!!
Luis Zuzunaga
Luis Zuzunaga
Touring Peru. Visiting The Colca Canyon, Arequipa, Peru This is a well established traveling company. Its vehicles are kept in very good condition and the driver/conductors are extremely competente. Punctuality, courtesy, fair price are few of many positive comments.
Estupendo viaje Hicimos el tour de 2 días para ver los cóndors. Todas las actividades estuvieron genial. El personal era muy agradable y profesional. Repetiaramos con ellos seguro!!!!
john b
john b
Cancelling our tour We also had to cancel our booking with Giardino due to Coronavirus. some weeks before we were due to travel. We received the refund very fact faster that any other tour operator with whom we have bookings. Thank you Karla and Ysabel and we hope to see you next year. JohnBanks
Trustworthy and honest Ysabel at Giardino was really helpful and supportive at a very difficult time when we were caught in the Covid lockdown and couldn’t finish our trip. We’re now back in the UK have received our refund from Giardino very promptly. We’d love to go back and do our Colca trip again because the people and the place are wonderful, and we would certainly go with Giardino who were totally professional and supportive. They have been more trustworthy and honest than any of the other global agencies and airlines who still owe us money !
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